Vertex Software Inc. (operating as NTT DATA Vertex) Privacy Statement
We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us.
What personal information do you collect about me?
We collect the following information about you:
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Customer satisfaction info
- Opinions about products and services
When you visit our web site, we also collect:
- information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location
- what pages you visit on our site and what links you click on
How do you use this information?
The main reasons we collect personal information from you are:
- Application forms
- Because it is required by law
- Because it may be useful in the future
- Complaints
- Contests/Surveys
- Credit verification
- Customer relationship management
- Customer service
- Marketing
- Orders
- To complete a sale/transaction
If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.
Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including:
To complete a sale/transaction
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
Marketing
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Customer satisfaction info
- Opinions about products and services
Customer service
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Customer satisfaction info
- Opinions about products and services
Credit verification
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
Customer relationship management
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Customer satisfaction info
- Opinions about products and services
Contests/Surveys
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Customer satisfaction info
- Opinions about products and services
Orders
- Name
- Address
- Postal Code
- Phone Number
- Email Address
Application forms
- Name
- Address
- Postal Code
- Phone Number
- Email Address
Complaints
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Customer satisfaction info
- Opinions about products and services
Because it may be useful in the future
- Customer satisfaction info
- Opinions about products and services
Because it is required by law
Sharing of Personal Information with Third Parties
Sometimes, we also share your personal information with other companies, including:
- Third party contractors (such as a courier company or customer relationship management consultant)
We will also disclose your personal information if we are required by law to do so.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.
If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called "opting out". By opting out, you can tell us not to collect the information and/or not to share it with other companies.
How do I opt out?
Any person contacted us for any reason my opt out from that communication. All marketing will have an opt out box at the bottom of the email. Or failing that you may remove yourself by sending an email to
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with the subject line opt out.
How do I get more information?
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Name: Jorrit Wit, Director Marketing
Address: 130 King Street West,Suite 3660, P.O. Box 366, Toronto, Ontario M5X 1E2
Phone: 888-813-2047
Email:
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You can also contact the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm est, at:
Toll-free: 1-800-282-1376
Phone: (613)995-8210
Fax: (613)947-6850
TTY: (613)992-9190
or by mail at:
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3
or on the web at:
http://www.priv.gc.ca
You can also contact your Provincial or Territorial Privacy Commissioner's office for more information:
Ontario
Office of the Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Phone: (416) 326-3333
Toll-free: 1 (800) 387-0073 (free within Ontario)
Email:
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Web Site: http://www.ipc.on.ca/
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